We'll be bummed to hear if you're not pleased with the final outcome! Although we're pretty confident you'll be happy. One of the core values of 3D Agora is that 3D artists are rated based on reviews given by past clients. In case a 3D Artist has bad ratings, sooner or later he will be not curated by the system. However, unfortunate situations or unexpected circumstances can pop up. If you and the 3D artist are having a dispute, please contact us at the 3D Agora Service Center to report the problem. One of our reps will jump in to mediate. Keep in mind; your payment will only be issued to the 3D artist once you have accepted the delivery.